Agreement
These terms are an agreement between you and Sansa Group AB, Soldathemsgatan 20, 415 28 Gothenburg, Sweden, acting through its Sansavision division (“we”). By installing or using DemoTake or our cloud services, you agree to them. If you use DemoTake for an organisation, you confirm you can bind it. Our privacy policy explains how we handle personal data. Business customers may also sign our DPA.
You must be at least 18 years old to create a DemoTake account or use our cloud and AI features.
If you obtain DemoTake Studio from the Mac App Store, Apple's Licensed Application End User License Agreement also applies, and Apple handles purchases and refunds.
Licences & plans
- Local (one-time): a perpetual, non-transferable licence to use the version you bought and any updates released during the included 12-month update period, for the number of users stated at purchase.
- Subscriptions (Director, Team): access to the plan's features while your subscription is active. Features marked “coming soon” are not part of what you pay for until released.
- You may not resell, sublicense, reverse engineer (except where the law allows) or circumvent licence checks.
Acceptable use
Don't use DemoTake to:
- record people, conversations or content without the consent or legal right required where you are;
- access, operate or automate systems or accounts you aren't authorised to use;
- create deceptive recordings intended to misrepresent how software behaves, including to app reviewers;
- infringe intellectual property or violate the terms of the apps and sites you record;
- abuse, overload or attempt to break our cloud services.
Agents & automation
DemoTake lets AI agents you choose observe and, in DemoTake Agent, operate apps on your Mac. You decide which agents to connect and what they may do. You are responsible for the actions they take through DemoTake, as if you had taken them yourself. Use test data and demo accounts wherever possible, and don't give agents control of systems where a mistaken action could cause harm.
Your content
You own your recordings, takes and exports. We claim no rights in them. If you upload content to our cloud features, you grant us a limited licence to store, process and display it solely to provide those features to you and the people you share it with.
You are responsible for the content you share and for where you embed share links and interactive demos, including any calls to action you add.
AI output
AI features can make mistakes—misclassifying a scene, missing something that should be redacted, or suggesting an edit you don't want. Review takes before you publish them. Secret Guard reduces risk but can't guarantee every sensitive item is detected.
AI-generated music. Music that DemoTake AI generates for you is yours to use, including commercially, and we don't charge royalties for it. It is created by a third-party AI model, isn't exclusive to you (similar music may be generated for others), and carries an invisible watermark that marks it as AI-generated. It is provided as is: we don't warrant that it doesn't resemble or infringe third-party works, and you are responsible for how you publish it. Platforms may ask you to disclose AI-generated music; don't register it with content-identification systems such as YouTube Content ID.
Third-party services
Agents, model providers, OpenRouter and other services you connect are governed by their own terms. We're not responsible for them.
Payment & refunds
Prices are shown on our pricing page.
Who you pay. Purchases on demotake.my are processed by Stripe's Managed Payments service. Your statement shows “LINK.COM* DEMOTAKE” and receipts come from Link. Mac App Store purchases are made from Apple under Apple's terms. Ask Apple for any refund at reportaproblem.apple.com; we can't issue refunds for App Store purchases.
Free trial. You can try DemoTake free for 3 days without a card. Nothing is charged or renewed when the trial ends.
Free web take. Each DemoTake account gets one free take in DemoTake Web, without a card: up to 2 minutes of recording in a cloud browser, edited with every tool and exported with the DemoTake watermark. It's offered once per person; creating new accounts or email addresses to get more isn't allowed, and we may limit free sessions to prevent misuse. The free take stays in your account after you use it. Nothing is charged or renewed.
DemoTake Local (one-time purchase). If DemoTake Local isn't right for you, ask within 14 days of purchase and we'll refund you in full. When we refund, your licence key is deactivated on every Mac and DemoTake goes back to its free, watermarked mode. Your projects and exports stay yours. This guarantee is offered once per customer. We may decline repeated or abusive requests.
Update pass. The update pass is a one-time purchase that adds 12 months of updates. Nothing renews on its own. We refund an update-pass charge in full if you ask within 14 days of that charge. Your updates period then goes back to where it was before the charge.
Subscriptions (Director and Team). Subscriptions renew automatically at the end of each month or year, at the price shown when you subscribed, until you cancel. You can cancel at any time in Account › Billing or in Link. You keep access until the end of the period you've paid for.
- Monthly plans: we don't refund a month that has started, or part of one.
- Yearly plans: cancel within 14 days of your first yearly payment for a full refund. After an automatic yearly renewal, cancel within 14 days of the renewal charge and we'll refund the unused days of that year.
- Team seats: seats you add are charged for the rest of the current period. Removing a seat takes effect at your next renewal. If you add a seat by mistake and remove it within 7 days, we'll refund it.
Your right of withdrawal (consumers in the EU, EEA and UK)
You can withdraw from a purchase within 14 days of buying it without giving a reason, with these exceptions:
- DemoTake Local and the update pass are digital content. At checkout you asked us to deliver your licence immediately and acknowledged that you lose your right of withdrawal once it's delivered. Our 14-day money-back guarantee above still applies.
- Subscriptions are digital services. At checkout you asked us to start immediately. If you withdraw within 14 days, we refund what you paid less a proportionate amount for the days you had access.
To withdraw, use “Withdraw from contract” in Account › Billing, or send us a clear statement (a model withdrawal form is here). We'll confirm receipt by email and refund you within 14 days, to your original payment method.
Mistakes and faults. If you were charged in error, charged twice or charged after cancelling, we'll refund it. Nothing in these terms limits your statutory rights, for example if DemoTake is faulty or not as described. In Australia, our goods and services come with guarantees that can't be excluded under the Australian Consumer Law. We don't give refunds just because you've changed your mind, except as described above.
How to ask, and chargebacks. Email support@demotake.my from the address you bought with. Refunds are paid through Link to your original payment method. Link support may also review a refund under its own policy. If a refund is issued, or a chargeback is decided against us, the licence or subscription it paid for ends. DemoTake checks your licence from time to time when you're online so this can take effect.
Disclaimers & liability
DemoTake is provided “as is”. To the extent the law allows, we disclaim implied warranties and are not liable for indirect or consequential losses, lost data or lost profits. Our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these terms limits liability that cannot be limited by law, or your mandatory rights as a consumer.
Termination
You can stop using DemoTake at any time. We may suspend or end access to cloud features if you seriously breach these terms. Your perpetual Local licence survives unless it was obtained or used in breach of these terms.
Governing law
Swedish law governs these terms, and the courts of Gothenburg, Sweden have jurisdiction, without depriving consumers of the protection of mandatory laws or courts of their country of residence.
Contact
Questions: legal@demotake.my.