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Model withdrawal form

If you're a consumer in the EU, EEA or UK, you can withdraw from a purchase within 14 days of making it. You don't have to use this form; any clear statement works.

Last updated September 27, 2026

Signed in? The quickest way is Withdraw from contract in Account › Billing. It confirms the exact time we received your request straight away, and by email.

Otherwise, copy the form below, fill it in and email it to support@demotake.my from the address you bought with. We'll confirm receipt by email and refund you within 14 days, to your original payment method. What you get back depends on what you bought: see Payment & refunds in our terms.

Model withdrawal form

To: Sansa Group AB (Sansavision), Soldathemsgatan 20, 415 28 Gothenburg, Sweden
Email: support@demotake.my

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content (*) / for the provision of the following service (*):

Product (e.g. DemoTake Local, update pass, Director or Team subscription):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Email address used for the purchase:
Licence key or order reference (if you have it):
Signature of consumer(s) (only if this form is sent on paper):
Date:

(*) Delete as appropriate.

Email the form

Bought in the Mac App Store? Purchases there are made from Apple: ask Apple at reportaproblem.apple.com.